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Intracom Telecom implements a Service Management System (SMS) according to ISO 20000-1:2018 standard, to maintain a high quality of services provided by its Services Business Division, and to ensure that it operates responsibly in compliance with its contractual obligations as well as the legal and regulatory requirements related to the services.

The SMS fulfills all standard's requirements for identifying, understanding, and meeting services' requirements, planning, designing, implementing, managing, controlling, and continually improving the services provided to achieve customer satisfaction and deliver value for customers and the company.