Cognitiva™
AI in practice!
Overview
Cognitiva AI Application Suite
Intracom Telecom's Cognitiva AI Application Suite is a comprehensive service proposition that adds value at every step of the AI project lifecycle and offers a rich portfolio of AI-powered use cases in manyfold domains including Telecommunication Networks, IoT & Smart Cities, Public Sector and Financing. Cognitiva software solutions shift operations from a reactive (incident-driven) approach to a data-driven paradigm that involves continuous data analysis that derives actionable insights and predicts next-best actions for proactive management.
Notable Contributions & Distinctions
Intracom Telecom's team has partnered with internationally acclaimed corporations and institutions to jointly develop best practices, tools and industry standards to lead the introduction and adoption of AI and Big Data Analytics.
How we work
We support you on the whole lifecycle of an AI-based solution – from first idea to successful operation.
Our intervention involves a mix of consulting, professional services and custom-made solutions building, tailored to the individual challenges that each of our customers face.
1. Problem Framing
We work closely with the client to understand the needs of the particular assignment and transform the challenges into well-specified data science problems.
2. Proof of Concept
Our Data Scientists analyze data, select features and build models to create and validate a prototype of the solution.
3. Solution Implementation
We develop the full-scale version of the solution, including integration with necessary data sources, parameterization of the AI algorithms and creation of the data visualization interface.
4. Deployment and Rollout
Our engineers will undertake all necessary steps to ensure that the final solution successfully migrates to the production state and that it operates as expected.
Highlights
Addressing the AI Challenges, our extensive experience and know-how enables us to handle the specific challenges at each stage of an AI solution development.
Billing Assistant
The Billing Assistant offers robust support for billing transparency. It enables agents or end-users to understand exactly how charges were incurred, whether bundles were correctly applied, or when account credits were consumed. It navigates complex billing structures using structured CDR data and policy logic.
Sales Assistant
The Sales Assistant empowers customer care representatives or self-service channels to assist users in discovering the most relevant service plans based on expressed needs or behavioral data. Through intelligent Q&A dialog, the assistant can compare offerings, highlight promotions, and generate tailored recommendations.
Technical Assistant
The Technical Assistant supports guided troubleshooting and onboarding for end users or support agents. It walks the user through interactive dialogues to identify configuration issues, decode error states, or retrieve step-by-step instructions from technical documentation.
Document Assistant
The Document Assistant is responsible for resolving inquiries regarding content of document (e.g. laws, commission decisions, military).
On-Prem Transcription & Post-Call Insights
The Speech-to-Text engine batch-processes call center recordings into structured transcripts with metadata for enhanced customer awareness. Optimized for Greek, it supports diarization, summarization, and NLP-enhanced analytics.
Expert Professional Services Team
Our team comprises experts highly specialized in the entire range of collecting, storing, processing, analyzing and interpreting huge quantities of enterprise data.
Technology Ecosystem
We have partnered with several state-of-the art big data analytics platforms & tools and integrate them in our projects, as necessary.
Applications
Telecommunications
Network Parameters Optimization
Choosing the optimum time window to conduct network upgrades and maintenance
Network Anomaly Detection
Continuous monitoring of network KPIs for early detection of anomalies before becoming customer complaints
Root Cause Analysis
Autonomous network troubleshooting with AI-suggested root causes to reduce incident recovery times
Subscriber Segmentation
Group subscribers based on behavioral similarities to create tailored subscription plans, personalized offers and drive more revenue
Sentiment Analysis
Sensing customers' satisfaction and taking corrective measures
Churn Prediction
Assessing churn probability for individuals and taking preventive actions
Smart Capex Analytics
Build smart capex indicators for network investments/ upgrades by correlating network performance, generated revenue and customer profiling
Customer Satisfaction Index (CSI)
Assess service aspects related to the individual cells and the end-users through a hierarchically defined index, that assesses multiple aspects of customer experience
Traffic Forecasting
Forecast traffic requirements for proactive network capacity planning, SLA monitoring, adaptive 5G network slicing and energy savings
Crowdsource Data Analytics
Analyze crowdsource data and benchmark performance against competitor CSPs.
Drive Test Minimization
Leverage AI-powered geolocation analytics to analyze network traces and create network coverage maps to accelerate site acceptance by means of virtualized drive tests
Network Security
Identify abnormal patterns indicative of cyber-attacks, providing a proactive defense against various security threats
Predictive Maintenance
Predict potential network issues by analyzing historical data and identifying patterns that may indicate future problems.
Utilities & Smart Cities
Environmental Quality Monitoring
Monitoring real-time air pollution and applying emission control measures
Noise Monitoring
Modelling, interpreting and analyzing noise sources to alleviate noise pollution
Utilities Forecasting
Predicting energy & water consumption levels to benefit providers and consumers
Customer Profiling
Classifying and managing consumers based on their corresponding usage patterns
Financial Services
Customer Intelligence Incubator
Aggregating & analyzing all customer-related data at a single reference point
Branch Intelligence Incubator
Implementing AI-powered Use Cases for Intelligent Branches’ Operations
Cognitive PFM
Realizing an AI- powered personal finance assistant
Transaction Traffic Prediction
Forecasting transaction volume and value to support operational decisions