Customer Engagement

A next-gen portfolio of AI-driven solutions and intelligent contact centers with customizable add-ons elevate customer experiences and streamline collaboration, empowering agile, connected, and intelligent enterprises.

Discover how we help organizations innovate, optimize operations, and deliver smarter digital experiences.
Contact Centers

Transform your contact center into a hub of personalized customer experiences with our cutting-edge software solutions—available both on-premise and in the cloud. By partnering with industry-leading contact center providers like Genesys and NICE, and innovative tech leaders such as Google, we deliver tailored solutions that meet your unique needs—enhanced by our exclusive add-ons for greater flexibility and performance.

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GenAI-enabled Billing Assistant

A state-of-art GenAI-enabled solution designed to assist customer care activities related to the charges of Prepaid and Postpaid subscribers. Purpose-built for billing with specialized billing resolvers the solution provides explanations about bundle & plan usage, roaming charges, billing events, special packages usage and more to end-user and operators. It allows for On-Premises LLM with full data sovereignty, ensuring customer data never leaves the operator’s-controlled environment.

Enabled by: Cognitiva™
AI-powered enhanced Customer experience (CSI)

Unlock the future of network quality and connectivity with AI powered enhanced CSI, our cutting-edge solution that makes user satisfaction a measurable, optimizable asset. By leveraging advanced AI algorithms, the solution analyzes real-time network data to proactively enhance performance, reduce latency, and deliver seamless digital experiences to the end-users. Whether for streaming, gaming, or enterprise communications, AI powered enhanced CSI ensures your network not only meets your customer’s expectations but exceeds them.

Enabled by: Cognitiva™
Unified Communications

Empower your teams with a seamless, all-in-one system that integrates voice, video, messaging, and conferencing tools, driving productivity and delivering exceptional customer interactions across every touchpoint, no matter the device or location.

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