Technical Support & Maintenance
Engage the Experts for Outstanding & Assured Support
Overview
Extended™ / Premium™
As a leading telecommunications products manufacturer, we provide direct access to the experts behind our technologies ensuring faster diagnostics, more accurate solutions, and an unmatched helpdesk experience.
With highly-trained product specialists and a streamlined escalation path to our engineering teams, we deliver proactive, end-to-end support that keeps networks running at peak performance.
Whether it's advanced troubleshooting, configuration guidance, or real-time issue resolution, our Technical Assistance Centers (TACs) stands as an extension of our innovation. Knowledge-driven and built around our own world-class telecom products. That's support you can trust.
| Up to 100 network elements | More than 100 network elements | |
|---|---|---|
| ExtendedOne™ (5x8) | ✔ | |
| PremiumOne™ (7x24) | ✔ | |
| ExtendedPro™ (5x8) | ✔ | |
| PremiumPro™ (7x24) | ✔ |
SoftwareCare™
SoftwareCare™ is a post-warranty maintenance update service, exclusively for firmware and uni|MS™ software, offered as an annual subscription per product element type (e.g. WiBAS™, UltraLink™, etc.). SoftwareCare™ keeps your telecommunications systems modernized, secure, reliable and fully optimized - year after year.
By operating your equipment at peak performance, SoftwareCare™ extends the lifespan of your investment and enhances overall network resilience and health. It also enables you to keep a proactive edge through maintenance designed specifically for mission-critical telecom environments.