Athens, Greece - 01 July 2013 - Intracom Telecom, a global telecommunications systems vendor, announced its awarding of Genesys' "Best SEE Partner 2012" for the wider region of South East Europe, at the 2013 Genesys G-Force customer and partner conference in Vienna, Austria, in June 2013.
Over the last 16 years, Intracom Telecom and Genesys have succeeded in becoming the major Contact Center technology and solutions provider to a significant number of telecom operators as well as big enterprises in the South East Europe region. Both companies are committed to using their joint impressive track record as the basis for further growth and innovation in the challenging areas of customer care and customer experience management. As a result of this successful cooperation, Intracom Telecom throughout 2012 succeeded in signing new contracts with existing as well as new important customers in Greece and the wider Balkan region.
Intracom Telecom fully complements Genesys offering and adds significant value in the joint solutions portfolio promoted throughout South East Europe. This distinction is an acknowledgement for the excellent level of cooperation developed between the two companies and a reward for Intracom Telecom's commitment to fully satisfy and serve its customers", stated Mr. Apostolos Kemos, Sales Director at Genesys.
This year's award is a result of the company's outstanding performance to provide comprehensive customer care solutions to new customers and new markets in the South East Europe. Engaging with new customers requires continuous commitment to innovation and business excellence, to which we remain loyal all these years with our partner, Genesys", said Mr. Anastasios Dimopoulos, Head of Intracom Telecom's Telco Software Business Division.
Intracom Telecom is a global telecommunication systems vendor operating for over 35 years in the market. The company innovates and offers a competitive telecom product & solutions portfolio in the telco software area, in the wireless access and transmission field and combines its offerings with a complete range of professional services. Intracom Telecom invests significantly in developing cutting-edge products and solutions while exploiting its advanced in-house R&D center. Over 100 customers in more than 70 countries choose Intracom Telecom for its state-of-the-art offerings. The company's clientele consists of fixed & mobile telecom operators, public authorities and large enterprises. Intracom Telecom's major shareholders are Intracom Holdings and Sitronics.