CSPs have already embarked on the digital transformation journey and they need to leverage new and innovative ways to communicate with customers and do business. Pressure from competition and customers' expectations of service level will drive the evolution of the CSPs' OBSS systems for years to come. Convergent charging and billing solutions play a major role in the service delivery chain, since they must rate and bill those services accurately, efficiently and transparently. They need to rapidly handle innovative marketing ideas, in many cases - anticipate marketing trends and increase customer engagement.

NGINius-Billing™ is an order-to-cash solution that fully supports B2B2x relationships and offers rating/charging excellence through a convergent real-time engine. It includes a high-performance, consolidated billing & invoicing engine capable of monetizing any service, while implementing and managing financial relationships for any business model. Operations readiness, fulfillment and assurance are supported by a number of functionality-rich modules.

It effectively chains the management of all rating, charging and billing related tasks and provides full network, service, payment and business model convergence.

It provides exceptional dynamic business modeling by empowering CSPs to manage and extend their business processes and entities through a number of GUI accessible tools.

NGINius-Billing™ has been designed according to the international standards (ITU, ETSI, 3GPP, IETF) and it follows eTOM modeling for Billing and Charging. It is easily customizable in order to meet specific CSP needs. It is a future proof, end-to-end solution, by providing:

Account Centric Design

The solution introduces an account-centric model, which allows divergent services to be deployed by the CSP but at the same time, enables 360o account view. Account centric design is the preliminary step towards effective customer engagement.

End-to-end Billing & Charging Convergence

Convergence at the levels of:

  • Network: Fixed, Mobile, IP
  • Service: voice, data, event
  • Type: time, volume, content, event
  • Payment: Pre to post paid

Its online charging capability, for both Prepaid and Postpaid subscribers, allows CSPs to enhance customer experience and significantly reduce their costs.

The extensive and dynamic modeling and business process management capabilities of the solution, not only allow CSPs to extend their system in a secure and systematic way, but also guarantee a smooth integration with the given operating environment.

Rapid Time to Market

It provides a very powerful and flexible Product Catalogue that enables definition and management of any service from any domain. Those services are reusable and can be easily grouped together to create custom offerings.

The Product Catalogue also supports definition and management of any type of one-time and recurring charges with user-defined periodicity as well as configurable customer reward policies.

The above capabilities enable CSPs to turn quickly an innovative marketing idea into a targeted offer.

Market Targeting

The account centric design and the rich service portfolio of the solution along with its convergent charging capabilities, allow CSPs introduce to selected market segments, commercially attractive products and payment schemes.

Cloud models charging

NGINius-Billing™ is capable to accommodate an arbitrary number of cloud services and cloud service providers.

It supports all known charging models for cloud services including flat rate, pay-as-you-use, feature-based rate or combination of those.

Intracom Telecom is committed to continually monitor and support cloud technology as this evolves.

On Demand Services for Post-paid Customers

A trend that is emerging in the Telco industry is a change in the way post-paid subscribers interact with the service providers. Instead of subscribing on a monthly basis, packages and promotions will be offered on an "on-demand" basis. This way, subscribers will have more options in the way they pay for their services and far more control over their spending.

The shift from batch to real-time, for post-paid subscribers, has inherent benefits for the service provider. Indicatively:

  • Operation costs reduction.
  • Revenues increase.
  • Revenue leakage reduction.
  • Churn reduction.
  • Competitiveness increase.

With On-Demand service, CSPs will deal with a larger number of small transactions in real time instead of setting up billing cycles and periods for post-paid rating and charging. This will not only minimize their revenue leakage but also make best revenue streams control possible.

The model is beneficial for the subscribers, since they will have much more flexibility in selecting and paying for their services.

Revenue Management Solutions Diagram

NGINius-Billing™ empowers CSPs to invent new business models through its robust Dynamic Modeling Environment and enhance collaboration between technical departments, business groups and customers. It is fully scalable and uniquely built bottom up, using the flexibility of XML and the interoperability of web services. It consists of a variety of functional modules to meet the most demanding charging and billing requirements.

The solution seamlessly interfaces with the network through a network interaction module that efficiently handles elements & service enablers in order to perform real-time credit control for sessions or events initiated in 2G, 3G, 4/5G, CDMA, IP or fixed networks.

It can be offered integrated with ActionRuler™ (Intracom Telecom's Policy Control & Management solution) to fully-support policy-based charging.

The solution provides user access management services, process scheduling & monitoring, logging & auditing as well as powerful custom data viewing and reporting capabilities. It is open and suitable for easy integration, by providing a large number of APIs which enable integration with external applications/systems (i.e. CRM, POS, ERP etc) in a systematic way.

It is rich in functionality, fully complying to e-TOM standards, comprising:

Operations Support & Readiness

  • Advanced Customer Management which allows n-level account hierarchies and enables communities management and credit sharing
  • A comprehensive Catalog Management that provides CSPs the ability to create any product or service and the associated pricing and discounting
  • Campaign Management; a special configuration of selected modules in order to automate the management of sales campaigns, loyalty, promotions, researches, etc.
  • Resource Management; a robust, scalable and highly reliable solution that allows CSPs to manage all the resources that are related to the services provided (i.e. vouchers, SIM cards, rooters, Set-top Boxes etc)

Fulfillment

  • Workflow based Order Management and Capturing employing own and 3rd party components. The workflows can be easily modified and/or extended
  • Partner Management & Revenue Sharing; a sophisticated engine that is built to handle the challenges of today's complex channels and agreements.

Assurance

  • Content-rich, interactive Self Care through SMS, USSD, IVR as well as Web portal and Mobile apps.
  • Workflow based Incident/Case Management with human resource allocation capability.

Billing

  • High-performance, convergent real-time Rating and Billing Engines capable of monetizing any service, across any industry.
  • Powerful centralized real-time Balance Management and Credit Control
  • Recharge Management with auto-recharge capability. The customer can interact with this module via a number of methods (i.e., SMS/MMS/USSD, IVR, Web GUI, Mobile app etc).
  • Policy Management; functionality provided by ActionRulerTM which is a state-of-the-art, 3GPP-compatible, carrier-grade Policy Management solution. ActionRuler™ provides all the tools and operational performance needed for the definition and deployment of policy- based telecom commercial offerings.
  • Payments & Receivables with automatic payment allocation control and bad debt collection capabilities.

It includes a series of add-on modules which can be optionally used to cover service provider's unique requirements.

Intracom Telecom guarantees proper, timely and risk-free delivery of the solution, via:

  • Proven record in telecom sector through turn-key projects in Wireline, Wireless and IMS networks.
  • Extensive experience in integrating and supporting real-time charging, billing, provisioning and CRM solutions.
  • Deep knowledge of network protocols and interfaces.
  • Extensive experience in BSS and particularly in the Charging and Billing area
  • Solid background in system migration.
  • Experienced professional teams supporting an end to end offering, including Consultancy, Development, Deployment and Support.
  • High performance in-house lab facilities accommodating leading technology equipment.
  • Security and quality standards that meet the highest expectations.