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Products, Solutions & Services

Telecommunications

Billing & Customer Care Management Systems

Operations and Business Support Systems include a wide range of turnkey solutions containing INTRACOM TELECOM's iselect TM (Suite of business components for implementing Telco turn-key solutions), Prepaid Billing & Customer Care, Interconnect Billing, INTRACOM TELECOM's Service Provisioning System (ActionStreamer TM), Fraud Management Systems, Revenue Assurance Systems, as well as Business Intelligence Solutions.

BCCS Billing & Customer Care Information System

INTRACOM TELECOM, in its effort to support a considerable part of the business transactions and processes carried out by a telecommunication company, organization or operator, has developed and distributes its own integrated, modular and customer-oriented Billing & Customer Care Information System - BCCS. BCCS is an open-architecture system, independent of the technology infrastructure utilized by the provider-organization, consisting of an integrated set of applications, which accounts for the development, maintenance, cost accounting, pricing, billing and delivery of all products and services offered by a telecommunications company. The product supports: a customer-oriented approach, advanced and complex marketing techniques, effective communication with consumers and pricing flexibility, integration within the present organizational infrastructure, etc.

BCCS provides start-up as well as established Operators with a flexible means to meet current and future requirements. It provides the means to:

  • Support the individual needs of business customers while capitalizing on the valuable standing residential base,
  • Facilitate product offering to a wider customer base and increase revenue per customer via adequate diversification of product portfolios and timely service delivery,
  • Institute variant tariffs, offering discounts and pricing schemes which may be targeted at, and have appeal to a particular segment of the market,
  • Implement consolidation of pre-rated events by accepting input from external sources,
  • Easily interface with external systems, such as Mediation Devices, Payment Collection Systems or ERP platforms.

Efficient deployment of BCCS positions telecommunications organizations ahead of competition by capitalizing on the following unique, advanced features:

  • Customer-centric approach - BCCS supports a hierarchical customer model of multiple accounts that obtain multiple products and services.
  • Convergence - for customers who acquire multiple products, BCCS can produce either a single, consolidated bill or separate bills via automatic pricing of multiple, possibly unrelated, product packages.
  • Advanced and sophisticated marketing strategies - BCCS boosts product sales by allowing sales personnel to package products, cross-sell and produce tariffs targeted at particular market segments, thus supporting market micro-segmentation.
  • Effective communication with customers - BCCS allows customer or market segment specific bill formatting and efficiently caters to varying customer needs by issuing invoices on a demand basis.
  • Pricing and billing flexibility - BCCS easily adapts to an Operator's existing or evolving rating and discounting policy and minimizes the time required to bring new products to market.
  • Seamless integration - BCCS interacts efficiently and exploits the existing Operator's infrastructure, business processes and practices, both at a local level as well as at an enterprise level, thus implementing a transparent, end-to-end solution.

Main characteristics of BCCS are: customer hierarchy, market segmentation, additional consumer characteristics (professional or special group, tax category, etc.), product categories and/or families of products, co-promotion of products, alternative pricing and invoicing policies, recurrent expenses analysis, categorization policies and usage charging options, discount filters and policies, issuance of invoices in different invoice layouts, customer relationship issues, customer profiles database, transactions management and security, alternative ways of costing, pricing, confirmation, etc.

For its easy, fast and effective administration and management, BCCS includes flexible user-friendly management sub-systems for Applications Administration, Security Management and Billing Processes Administration.

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ActionStreamer™

Business applications and network infrastructure are steadily increasing in complexity in order to meet customer demand for new products and new features. To stay in business, it is crucial for telecommunications service providers to deliver services to their customers quickly and at low cost.

INTRACOM TELECOM's, ActionStreamer provides a way to automatically provision new services, eliminating the need for constant and huge demands on human resources. It allows network changes to take place seamlessly by providing a real time link between business level, customer facing services and the technical aspects of underlying network technologies.

With ActionStreamer, the focus of the provisioning problem is shifted from the network configuration to the Service itself, allowing the Operator to move from a Network Operations Support Centre concept to a Service Operations Support Centre concept.

ActionStreamer is a Service oriented system, which provisions services across all networks. In order to keep up with new business applications, technologies, services and elements that will be developed tomorrow, ActionStreamer includes user friendly and easy to use tools that make the task of adding support for new technologies relatively simple.

ActionStreamer is responsible for the entire life cycle of the business service request. It receives the request, decomposes it, activates sub requests, rolls back when and where necessary and closes the request.

ActionStreamer contains all the functionality needed to support a safe and automated method for the activation and de-activation of business services. It operates in a complex environment accepting business service requests from a multitude of sources, and in turn, interacting with external systems to fulfil these requests.

ActionStreamer offers a northbound standards-based OSS/J Service Activation API interface to higher-level Customer Care/Order Entry systems or to other systems, partners or operators through B2B gateways. Requests to ActionStreamer can also be made directly through self-provisioning Web Applications. (The OSS through Java Initiative is a working group of industry leaders who have joined resources to speed the development of innovative OSS/BSS solutions and enable fast deployment and integration of OSS components and ActionStreamer is a member of "The OSS through Java Certified Products" family.)

ActionStreamer in turn, interact with external OSS/BSSs to perform activation, billing service assurance, workforce management and other types of operations in order to fulfil the provisioning request.

An External Inventory System maintains a model of the Network and its available resources. Depending on the customer, this could be a 3rd party system, or even a manual process used by the customer to serve this function. ActionStreamer uses this system to reserve resources and to assure the feasibility of the provisioning command.

Finally, ActionStreamer inter-operates with a series of different network elements and other resources that will provide the requested services.

ActionStreamer is based on:

  • Open Interfaces developed by standard bodies to facilitate integration with other systems.
  • Distributed architecture to support scalability, accessibility and maintainability.
  • Flexibility to rapidly introduce new complex services.
  • Systems that can be configured and reconfigured with relative ease as rules change and new technologies emerge.
  • Friendly, intuitive interfaces and wizards to minimize the need for expensive programming efforts and highly skilled technicians.

ActionStreamer is a flexible, easy to use, scalable and interoperable Provisioning System, enabling service providers to offer a wide range of services running in a complex multi-network environment.

Certification: OSSJ Certification Results zip file (39KB)

Product Leaflet: ActionStreamer pdf file (763KB)

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FusionWorks (by OPENET)

FusionWorks gives unprecedented flexibility to Telecom operators, whether they require intelligent mediation of call detail records (CDRs), or from GSM, wireless and/or IP network infrastructures. Providing scheduled collection and mediation of the key data generated by a telecom network, FusionWorks distributes this data to upstream BSS applications.

FusionWorks provides a scalable, high performance, multi-platform and distributed solution for traditional CDR collection and real-time IP data mediation. Its rules-based, distributed architecture provides dynamically configurable functionality, so that new network elements, services, and applications may be added with no downtime with support of standards based APIs and protocols both for the BSS applications and network element types (e.g. FTAM, ftp, CORBA, SNMP, MTP, XFER).

Product Leaflet: FusionWorks pdf file (853KB)

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InterconnecT (by INTEC)

InterconnecT was designed by Intec Telecom Systems to meet the requirements of the most sophisticated networks, services and charging agreements between telecom operators. Based on a very powerful and flexible rating engine, InterconnecT includes the following facilities:

  • Ability to build reference data based on interconnect agreements
  • Acceptance and validation of call information
  • Calculation of charges for multiple product types (rating), pricing, re-pricing and summarising
  • Detailed and summary reporting and call statistics
  • Discounting, Least Cost Routing
  • Security and administration
  • Multiple languages and currencies
  • Statement Registration
  • Reconciliation

InterconnecT can open up new revenue streams for both incumbent and new operators. Revenue can be generated by carrying transit traffic, or through offering cheaper refile routes to both national and international operators.

The revenue-generating potential for interconnect billing will go up even higher with the advent of 2.5G and 3G networks. These networks bring opportunities through new services, new network elements, new technologies and usage possibilities, increased complexity of source data collection and new types of interconnect partners such as resellers and content providers.

Product Leaflet: InterconnecT pdf file (1.058KB)

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Genesys (by GENESYS)

Genesys is a set of open, scalable framework and applications enable the broadest range of interaction management solutions in the industry including a) network routing, b) enterprise routing, c) outbound dialling and d) internet contact center capabilities.

INTRACOM TELECOM integration services include Installation and Integration with PABXs, CRM, IVRs as well as Consultancy and Training Services.

Genesys covers the areas of Intelligent Routing of Inbound, Outbound traffic of telephone calls, mails, e-mails, as well as internet chat and co-browsing capabilites.

Product Leaflet: Genesys pdf file (1.710KB)

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Genesys Voice Portal (by GENESYS)

Genesys Voice Portal is an advanced software-only product delivering a new breed of voice self-service applications.

With Voice Portal, companies can reach more customers, offer consistent, high-quality customer care and reduce the cost of customer service.

INTRACOM TELECOM integration services include Installation and Integration with PABXs as well as Web applications (e.g. web-banking) and Training Services.

Genesys Voice Portal enables a) automative transactions, b) Advanced Speech Recognition (ASR), c) Text to Speech (TTS) functionalitites and d) Open architecture based on VXML, including GUI administrative environment.

On the other hand, Genesys Voice Portal lowers operational costs by providing natural communication to the customers

Product Leaflet: Genesys Voice Portal pdf file (1.148KB)

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Genesys Workforce Management (by GENESYS)

The Genesys Workforce Management solution supports the most complex contact center environments, and is the only workforce management tool that is truly integrated with the Genesys CTI system. It provides the planning, forecasting, scheduling, and analysis tools you need to align your workforce strategy with the most critical business objectives.

INTRACOM TELECOM integration services include Installation and Consultancy Services.

Genesys Workforce Management provides the planning, forecasting, scheduling, and analysis tools you need to align your workforce strategy with the most critical business objectives.

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NiceLog (by NICE)

The state-of-the-art, High Density NiceLog® Logger builds on proven NICE technology used worldwide in contact centers, trading floors, and air traffic control centers, and provides a complete, reliable and robust solution to audio storage problems. Utilizing a new PCI-based architecture, NiceLog provides a future-proof, digital, multimedia recording platform with a wide range of scaleable recording solutions. NiceLog Logger serves as the system voice capture and logging unit. It supports a wide range of telephony interfaces including analog, digital, E1/T1, BT Megalink and SCSA. The high density NiceLog Logger uses familiar application software, and the user is unaware of which voice capture method is being used.

NICE PCI-based architecture allows remarkably high density of recording within a single unit, reducing footprint size and total cost of ownership. The High Density Logger utilizes NICE's leading-edge board technology for stereo recording, separating customer and agent voices to make extended audio analysis (including word spotting, emotion detection and talk analysis) possible in a single unit.

Product Leaflet: NiceLog pdf file (109 KB)

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NICE Perform (by NICE)

The NICE Perform, through the NICE Analytics Suite, extracts the value hidden within unstructured multimedia interactions, providing decision makers with powerful insights into their marketplace and customer base and providing better decision-making tools. While most existing analytics tools deal with structured transactional data, and focus on "what happened", NICE takes executives beyond the plain facts to learn "why it happened," and "what is likely to happen". NICE's multidimensional analytics enable decision makers to discover customer intent, and to identify current and future trends early enough for proactive management of challenges, opportunities and changes.

Product Leaflet: NICE Perform pdf file (159 KB)

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eBusiness Suite (by ORACLE)

Oracle's CRM eBusiness Suite can fully address the requirements on Customer Care & Marketing, providing a best of breed, modular and integrated solution. The Oracle eBusiness Suite solution is the main differentiator as the component functions required are delivered based on the most comprehensive data model, Oracle Trading Community Architecture (TCA) that can handle the complex services and other interactions that Telco operators provide. INTRACOM TELECOM integration services include Installation, Development as well as Training and Consultancy Services.

Oracle CRM offers a) personalazation of service, b) customer history, c) contact history, d) sale force automation, e) marketing campaign and f) service center - help desk.

Product Leaflet: eBusiness Suite pdf file (103KB)

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Aethos IN Prepaid Platform (by LogicaCMG)

Oracle's CRM eBusiness Suite can fully address the requirements on Customer Care & Marketing, providing a best of breed, modular and integrated solution. The Oracle eBusiness Suite solution is the main differentiator as the component functions required are delivered based on the most comprehensive data model, Oracle Trading Community Architecture (TCA) that can handle the complex services and other interactions that Telco operators provide. INTRACOM TELECOM integration services include Installation, Development as well as Training and Consultancy Services.

Oracle CRM offers a) personalazation of service, b) customer history, c) contact history, d) sale force automation, e) marketing campaign and f) service center - help desk.

Product Leaflet: Aethos IN Prepaid Platform pdf file (65KB)

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CCMS (by LogicaCMG)

LogicaCMG's Customer Care and Management System (CCMS) enables network operators to manage wireless prepaid accounts effectively and to provide a high level of customer care to their subscribers. This fully scaleable and field-proven system operates with a variety of prepaid platforms.

LogicaCMG's CCMS enables Operators to manage and analyze all their customer information clearly and effectively. CCMS makes sure that Customer Service Representatives (CSRs) receive all pertinent information available in order to manage customer enquiries as effectively as possible and to ensure the highest levels of customer satisfaction.

Product Leaflet: CCMS pdf file (37KB)

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RCMS (by LogicaCMG)

The Recharge Management System (RCMS), a voucher management system, which provides secure control over the full life-cycle of prepaid vouchers, including: generation of voucher numbers; distribution management with voucher activation and deactivation; and real-time validation.

LogicaCMG's RCMS enables Operators to sustain and increase (ARPU) within their prepaid subscriber base. RCMS deploys recharge mechanisms that make it easy for customers to maintain their credit balances - and hence their ability to make calls - so as to boost ARPU and increase customer satisfaction.

Product Leaflet: RCMS pdf file (64KB)

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Postilion (by LogicaCMG)

Postilion, a payments switch, which offers flexible interfaces to financial networks such as acquiring banks, credit card networks, point-of-sale and ATM networks. The switch conforms to international security standards and is used by banks throughout the world.

LogicaCMG's Postilion enables Operators to sustain and increase (ARPU) within their prepaid subscriber base. Postilion deploys recharge mechanisms that make it easy for customers to maintain their credit balances - and hence their ability to make calls - so as to boost ARPU and increase customer satisfaction.

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PSA (by LogicaCMG)

LogicaCMG's Pre-delivery Service Agent (PSA) enables secure pre-delivery charging of all non-voice services to prepaid customers, supporting all 2G, 2.5G and 3G services. The PSA manages multiple concurrent charging and delivers real time rating and charging, eliminating the fraud opportunity often associated with 'hot billing' systems.

Prepaid and postpaid offerings are converging. Services that were previously available only to postpaid customers are now being offered to all customers, regardless of payment method. A range of flexible tariff plans for non-voice services is required to work alongside existing pre and postpaid systems. With mobile messaging transactions likely to increase in value as enhanced features such as audio files, icons and video clips become available, the potential for revenue loss from fraud will be increased. LogicaCMG's Pre-delivery Service Agent addresses these challenges.

Product Leaflet: PSA pdf file (70KB)

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Azure Certo - the Standard for Enterprise Revenue Assurance

Azure's Certo platform represents the future of enterprise-wide revenue assurance, offering the ability to deploy, manage and grow multiple revenue assurance programmes based on a common, easy-to-use software architecture. Certo offers unprecedented performance, flexibility and breadth of functionality to restore data integrity and certainty to any operator -fixed line [wireline], mobile [wireless], data and cable.

Certo uses advanced process automation to provide end-to-end visibility and control of the entire revenue life cycle - faster, more cost-effectively and with greater accuracy and fewer resources than any other solution on the market. And because Certo can interface with any type of revenue assurance application and integrate results into a single monitoring and control mechanism, operators can preserve and even increase the value of their existing revenue assurance investments.

  • Certo Features
  • Out-of-the-box revenue assurance applications
  • Comprehensive process automation capabilities
  • Single platform supports multiple assurance domains
  • Scalability to process billions of transactions
  • An independent rating engine to verify rate plans of any type
  • Continuous end-to-end monitoring of the revenue streams
  • Powerful threshold and notification capabilities
  • Easy to use for all revenue assurance programme participants
  • Extensible to increase revenue assurance capabilities
  • J2EE, JBOSS and XML industry standard technologies
  • Certified to run on Linux, Solaris, NT and HP-UX
  • Database support for Oracle, SQL Server

Certo Benefits:

  • Shortens time of application deployment for initial and extended revenue assurance initiatives
  • Ensures data integrity throughout the revenue life cycle
  • Provides actionable intelligence for both business and technical end-users
  • Accelerates revenue recovery and cost reductions for rapid ROI
  • Improves customer satisfaction through accurate billing
  • Provides a framework to support compliance with Sarbanes-Oxley and other regulatory requirements

Product Leaflet: Azure Certo pdf file (342KB)

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