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• Network, Service Monitoring & Management Systems
• Billing & Customer Care Management Systems
  • BCCS (Billing & Customer Care System)
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BCCS Billing & Customer Care Information System

INTRACOM TELECOM, in its effort to support a considerable part of the business transactions and processes carried out by a telecommunication company, organization or operator, has developed and distributes its own integrated, modular and customer-oriented Billing & Customer Care Information System - BCCS.

BCCS is an open-architecture system, independent of the technology infrastructure utilized by the provider-organization, consisting of an integrated set of applications, which accounts for the development, maintenance, cost accounting, pricing, billing and delivery of all products and services offered by a telecommunications company. The product supports: a customer-oriented approach, advanced and complex marketing techniques, effective communication with consumers and pricing flexibility, integration within the present organizational infrastructure, etc.

BCCS provides start-up as well as established Operators with a flexible means to meet current and future requirements. It provides the means to:

• Support the individual needs of business customers while capitalizing on the valuable standing residential base,
• Facilitate product offering to a wider customer base and increase revenue per customer via adequate diversification of product portfolios and timely service delivery,
• Institute variant tariffs, offering discounts and pricing schemes which may be targeted at, and have appeal to, a particular segment of the market,
• Implement consolidation of pre-rated events by accepting input from external sources,
• Easily interface with external systems, such as Mediation Devices, Payment Collection Systems or ERP platforms.

Efficient deployment of BCCS positions telecommunications organizations ahead of competition by capitalizing on the following unique, advanced features:

• Customer-centric approach - BCCS supports a hierarchical customer model of multiple accounts that obtain multiple products and services.
• Convergence - for customers who acquire multiple products, BCCS can produce either a single, consolidated bill or separate bills via automatic pricing of multiple, possibly unrelated, product packages.
• Advanced and sophisticated marketing strategies - BCCS boosts product sales by allowing sales personnel to package products, cross-sell and produce tariffs targeted at particular market segments, thus supporting market micro-segmentation.
• Effective communication with customers - BCCS allows customer or market segment specific bill formatting and efficiently caters to varying customer needs by issuing invoices on a demand basis.
• Pricing and billing flexibility - BCCS easily adapts to an Operator's existing or evolving rating and discounting policy and minimizes the time required to bring new products to market.
• Seamless integration - BCCS interacts efficiently and exploits the existing Operator's infrastructure, business processes and practices, both at a local level as well as at an enterprise level, thus implementing a transparent, end-to-end solution.

Main characteristics of BCCS are: customer hierarchy, market segmentation, additional consumer characteristics (professional or special group, tax category, etc.), product categories and/or families of products, co-promotion of products, alternative pricing and invoicing policies, recurrent expenses analysis, categorization policies and usage charging options, discount filters and policies, issuance of invoices in different invoice layouts, customer relationship issues, customer profiles database, transactions management and security, alternative ways of costing, pricing, confirmation, etc.

For its easy, fast and effective administration and management, BCCS includes flexible user-friendly management sub-systems for Applications Administration, Security Management and Billing Processes Administration.